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With the launch of its credit card–free rewards program, troubled retailer J.Crew aims to use data to deliver more personalized promotions. But is personalization enough... [Read More]
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Thanks to Amazon Prime Day, the bell on back-to-school spending is ringing earlier. In addition to higher sales, however, several studies reveal that the way... [Read More]
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Online retail sales continue to climb, but consumers still prefer to shop in stores, research shows. Following are a few reasons why. Executives from three... [Read More]
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Bed Bath & Beyond's new Beyond+ membership program has been described as a loyalty initiative, but it's not. Beyond+ is a prepaid discount program, and... [Read More]
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Kroger's plan to launch an exclusive line of apparel, called Dip, indicates the supermarket chain is serious about competing in the clothing category. However, the... [Read More]
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In mid-July Etsy will raise the fee it charges its artisan vendors, and many are weighing their options as they consider the effect to their... [Read More]
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Super-short shopping trips began making headlines when research revealed a sharp increase of them at some Whole Foods stores, thanks largely to the installment of... [Read More]
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One might not expect a septuagenarian sewing maven to have much fight in her, but the retail chain Joann is proving it does. So are... [Read More]
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That new-car smell is souring for many. More than half of shoppers feel remorse after buying an expensive item, a recent survey revealed, so they... [Read More]
Shoppers are spending less face time with store employees and it's turning the definition of a memorable experience upside down. It also presents an opportunity... [Read More]
Members of Generation Z are frequently identified as the first digital natives. But there is more to this financially sensitive, ethnically diverse group than mobile... [Read More]
In their quest for delivering the best digital experiences, retailers have made themselves vulnerable to cyber criminals. In this story, Sam Small of social media... [Read More]
Trader Joe's five-part podcast, "Inside Trader Joe's," is a playful behind-the-scenes tour of a grocery chain known for uncommon fare, Hawaiian shirts and competitive prices.... [Read More]
With its new service called Interests, eBay is opening conversations with shoppers using an analytics model similar to that of Spotify — an approach worth... [Read More]
Despite efforts to appeal to customers through artificial intelligence, virtual reality and shopping apps, retailers are not injecting enough fun into the shopping trip, new... [Read More]
Four years after launching its tender-neutral Yes2You Rewards program, Kohl's is launching a new initiative that combines the three elements of its rewards — Yes2You,... [Read More]
Banana Republic's decision to shutter its 7-year-old Weddington Way bridesmaid dress shops appears to reflect a deeper shift in how consumers approach the Big Day... [Read More]
The shutdown of the Plenti rewards program may suggest the American market isn't ready for coalition loyalty. But perhaps it's just a matter of its... [Read More]
Many factors led to the fall of Bon-Ton Stores, but the turning point may have been in 2005, when it bought Saks' Northern Department Store... [Read More]
Many college students struggle to afford meals, but in prosperous urban communities, others are changing how meals are ordered and eaten. The grocery industry should... [Read More]
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