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On May 29, Starbucks will hold a racial bias training in 800 US stores. The training is in response to an incident in April at a Philadelphia location, when a white store manager called the police on two black men after one asked to use the restroom. Racial bias is one of Starbucks' biggest PR headaches right now. On May 17, the chain came under fire again after a barista wrote a racial slur on a Latino customer's cup. A California coffee chain called Red Bay has curbed racial bias toward customers by hiring people of color in management... [Read More]
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Can you teach employees not to be racist? Coffee giant Starbucks will shut stores around the United States on Tuesday to conduct an unprecedented training exercise at its more than 8,000 American outlets. The initiative, which is expected to last four hours and reach 175,000 employees, was announced by Starbucks management on April 17, as it sought to contain outrage over the arrest of two young black men at one of its cafes in Philadelphia. The incident five days earlier sparked outrage, protests and anguished soul-searching about America's lingering problems of discrimination and racial tensions that have deteriorated under... [Read More]
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The day Starbucks closes for race sensitivity training after the arrest of two black men, MSNBC will open a national dialogue with a special town hall event hosted by Joy Reid and Chris Hayes to discuss the state of racial bias in America. Tune in to watch May 29th at 9pm ET. [Read More]
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Mark Makela/Getty Images Starbucks will close all its stores for much-anticipated racial bias training on the afternoon of May 29. Many people are wondering: Will the training make a difference? Heather McGhee, an outside adviser to Starbucks who helped the company develop the training, spoke with me about how the training was designed, and how to decide if it works. Possible evaluation tools for Starbucks' ongoing anti-bias programs include secret shoppers to measure stores' equal treatment of black and white customers, and customer sentiment surveys in minority communities. On Tuesday, Starbucks will close all... [Read More]
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Starbucks is hoping that anti-bias training will help prevent fraught encounters like the one that led to the arrest of two black men at one of its cafes last month, but how effective it will be is an open question. [Read More]
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On Tuesday, more than 8,000 Starbucks in the U.S. will close so that its employees can undergo diversity-bias training after a viral video showed two black men getting arrested at a Starbucks in... [Read More]
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On Tuesday, May 29, more than 8,000 Starbucks in the U.S. will close so that its employees can undergo diversity-bias training after a viral video showed two black men getting arrested at a Starbucks in Philadelphia because the store manager called police on them. Their crime? Waiting in the coffee shop for a business meeting and asking to use the bathroom without purchasing a frappuccino or cake pop. The incident immediately caused major backlash on social media, protests in Philadelphia began to pop up left and right and calls to boycott Starbucks poured in. This injustice was... [Read More]
Starbucks plans to close 8,000 stores for a single day to conduct racial bias training for over 175,000 members of their workforce. It follows public outrage after two black men were arrested in a Philadelphia Starbucks while waiting for a friend. In recent years, companies have embraced bias training as a way to get ahead of — or get out from under — similar incidents. So, how do businesses know whether these training sessions really work and how do you measure their effectiveness? Khalil Smith, head of diversity and inclusion practice at the NeuroLeadership Institute, joins Marketplace Weekend to... [Read More]
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W. Kamau Bell reflects on his own experience with coffee shop racism in 2015. After watching the arrest of two black men in a Starbucks in Philadelphia, he writes that not much has changed. [Read More]
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Starbucks released a preview of its curriculum that 175,000 employees will participate in following backlash from the arrest of two black men at a coffee shop in Philadelphia last month. [Read More]
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The training comes a little more than a month after the arrests of two black men at a Starbucks in Center City sparked national outcry. [Read More]
Grand Forks Herald Herald editorial board When a Philadelphia Starbucks manager saw two black men lingering in a booth earlier this spring, she called 911. It possibly was racially motivated and definitely was... [Read More]
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Last month's arrest of two black men at a Philadelphia Starbucks has amplified accusations of a double standard in American society. Along with a financial settlement with the men, Starbucks responded by promising to close its stores for part of May 29 in order to conduct racial-bias training for store ... [Read More]
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Starbucks has announced changes to its bathroom policy and plans "racial bias" training for staff after two black men were arrested while sitting in a Starbucks last month. Dr. Tanisha Ford, associate professor of Africana Studies and History at the University of Delaware, joins CBSN to talk about what the training next week will look like and how companies can combat racial bias. [Read More]
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Starbucks stores are now open to all — no purchase necessary. The company informed US employees on Friday that people can gather in their cafes and patios even if they don't buy drinks, and that store bathrooms are available to everyone. "Any person who enters our spaces, including patios, cafes and restrooms, regardless of whether they make a purchase, is considered a customer," Starbucks said in an email to employees. The policy change follows an uproar over the way two black men were... [Read More]
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In response to the arrest of two black men at a Philadelphia Starbucks last month, Evanston officials have organized public forums for residents to discuss the incident and reflect on greater issues of racism and discrimination in the country. On April 12, two black men were arrested at Starbucks after they tried to use the... [Read More]
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The woman at the center of a video who called police on two black men barbecuing in Oakland's Lake Merritt has become a meme called "BBQ Becky." [Read More]
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The woman at the center of a video who called police on two black men barbecuing in Oakland's Lake Merritt has become a meme called "BBQ Becky." She has sparked the hashtags, #BBQingWhileBlack and... [Read More]
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The event was held at Lake Merritt, where two black men were hassled for grilling. "It was a sea of love and blackness and food and fun," an organizer said. [Read More]
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